E-commerce Customer Care (English) – No German Required

Über das Unternehmen

Digitec Galaxus AG is Switzerland’s largest online retailer, offering an extensive range of products from electronics to household goods. We are known for our innovative approach, strong customer focus, and commitment to providing an outstanding shopping experience. With a vibrant company culture and a passion for technology, we strive to make everyday life easier and more enjoyable for our customers.

Stellenbeschreibung

Are you passionate about helping customers and fluent in English? Digitec Galaxus AG is looking for a dedicated E-commerce Customer Care Specialist to join our team in Olten. In this role, you will be the first point of contact for our English-speaking customers, providing exceptional support and ensuring their satisfaction. We value clear communication, problem-solving skills, and a proactive attitude. No German language skills are required for this particular position, making it a unique opportunity for English speakers to thrive in a dynamic Swiss e-commerce environment.

Hauptverantwortlichkeiten

• Respond promptly and professionally to customer inquiries via email, chat, and phone in English.
• Provide comprehensive information regarding products, orders, shipping, and returns.
• Resolve customer issues efficiently and effectively, escalating complex problems when necessary.
• Process orders, changes, and cancellations with accuracy.
• Maintain a high level of customer satisfaction by delivering polite and helpful service.
• Document all customer interactions and resolutions in our CRM system.
• Collaborate with internal teams to improve customer experience and operational processes.

Erforderliche Fähigkeiten

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Customer-centric mindset with a passion for service.
• Proficiency in using computers and basic office software.
• Ability to work effectively in a fast-paced, team-oriented environment.

Bevorzugte Qualifikationen

• Previous experience in a customer service or support role, preferably within e-commerce.
• Familiarity with CRM systems and customer service tools.
• An understanding of e-commerce operations and logistics.
• High school diploma or equivalent; higher education is a plus.

Vorteile & Zusatzleistungen

• Generous employee discounts on our wide range of products.
• Opportunities for professional development and growth within Switzerland's leading online retailer.
• A modern and collaborative work environment in Olten, easily accessible by public transport.
• Contribution to health insurance.
• Subsidized lunch options.
• Dynamic and international team atmosphere.

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