Flight Booker (English Speaking) – Remote

Über das Unternehmen

Swiss International Air Lines (SWISS) is Switzerland’s leading airline and part of the Lufthansa Group. Operating a modern fleet, we connect Switzerland with Europe and the world, upholding traditional Swiss values of quality, reliability, and hospitality. With a strong commitment to customer satisfaction and operational excellence, SWISS offers a dynamic work environment where every employee contributes to our global success. Join our team and help us deliver exceptional travel experiences.

Stellenbeschreibung

We are seeking a dedicated and detail-oriented Flight Booker to join our remote team. This is a 100% remote position, allowing you to work from the comfort of your home while contributing to one of the world’s leading airlines. As a Flight Booker, you will be responsible for assisting customers with flight reservations, modifications, and inquiries, ensuring a seamless and pleasant booking experience. You will utilize various booking systems to find the best routes and fares, provide accurate information, and resolve any travel-related issues. The ideal candidate will possess excellent communication skills in English, a strong customer service orientation, and a meticulous approach to their work. This role offers an excellent opportunity for individuals passionate about travel and customer service to grow within the aviation industry.

Hauptverantwortlichkeiten

• Manage flight bookings, rebookings, cancellations, and special requests for customers via phone and email.
• Provide accurate and up-to-date information regarding flight schedules, fares, baggage policies, and travel requirements.
• Utilize Global Distribution Systems (GDS) and internal booking platforms efficiently to secure optimal flight arrangements.
• Address customer inquiries and resolve issues professionally and promptly, ensuring high levels of satisfaction.
• Process payments and issue tickets, adhering to company policies and industry regulations.
• Maintain detailed records of all interactions and bookings in the customer relationship management (CRM) system.
• Stay informed about current promotions, travel restrictions, and airline policies to provide informed assistance.
• Collaborate with other departments as needed to ensure smooth travel operations.

Erforderliche Fähigkeiten

• Fluent in English (written and spoken).
• Strong customer service skills with a patient and empathetic approach.
• Excellent attention to detail and accuracy in data entry.
• Ability to work independently in a remote environment with minimal supervision.
• Proficiency in using computer systems and basic office software.
• Strong problem-solving abilities and decision-making skills.
• Reliable high-speed internet connection and a dedicated home office space.

Bevorzugte Qualifikationen

• Previous experience in a customer service, call center, or travel-related role.
• Familiarity with Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
• Knowledge of airline operations and international travel regulations.
• Additional language proficiency (especially German, French, or Italian).

Vorteile & Zusatzleistungen

• Competitive salary and benefits package.
• 100% remote work opportunity with flexible hours.
• Employee travel benefits and discounts on flights.
• Comprehensive training and professional development opportunities.
• Opportunity to work with a world-renowned airline.
• Supportive team environment and a focus on work-life balance.

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