Store Manager – Tourist Area Location

Über das Unternehmen

Lindt & Sprüngli is a global leader in premium chocolate, renowned for its exquisite quality and innovative products. With a heritage spanning over 175 years, we are dedicated to crafting the finest chocolate experiences for our customers worldwide. Our stores offer a unique and luxurious environment, inviting visitors to discover the artistry and passion behind every Lindt masterpiece.

Stellenbeschreibung

We are seeking a dynamic and experienced Store Manager to lead our flagship store in a bustling tourist area of Frauenfeld. This pivotal role involves overseeing all aspects of store operations, driving sales, managing a dedicated team, and ensuring an exceptional customer experience that reflects the premium quality of the Lindt brand. The ideal candidate will be a passionate leader with a flair for retail and a commitment to excellence, eager to create memorable moments for our international clientele.

Hauptverantwortlichkeiten

• Manage daily store operations, including sales performance, inventory control, visual merchandising, and compliance with company policies.
• Recruit, train, motivate, and develop a high-performing team of retail sales associates, fostering a positive and productive work environment.
• Drive sales targets and KPIs through effective sales strategies, product knowledge, and exceptional customer service.
• Ensure the store maintains the highest standards of cleanliness, organization, and visual presentation, adhering to brand guidelines.
• Handle customer inquiries, feedback, and complaints professionally, resolving issues promptly to maintain customer satisfaction.
• Manage cash handling procedures, banking, and ensure accuracy in all financial transactions.
• Implement local marketing initiatives and promotional activities to enhance store visibility and attract tourist footfall.
• Conduct regular stock counts and manage inventory levels to minimize shrinkage and ensure product availability.

Erforderliche Fähigkeiten

• Proven experience in retail management, preferably within a premium or luxury brand environment.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Proficiency in sales techniques and customer service best practices.
• Ability to manage inventory, finances, and operational tasks efficiently.
• Strong organizational skills and attention to detail.
• Fluency in German and English.

Bevorzugte Qualifikationen

• Associate's or Bachelor's degree in Business, Retail Management, or a related field.
• Experience working in a tourist-focused retail setting.
• Additional language proficiency (e.g., French, Italian, Spanish, Mandarin).
• Knowledge of confectionery or luxury food products.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Generous employee discount on Lindt products.
• Comprehensive health and retirement benefits package.
• Opportunities for professional growth and career development within a global company.
• A stimulating work environment in a beautiful Swiss location.
• Paid time off and holiday benefits.

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