E-commerce Customer Care (English) – No German Required

Über das Unternehmen

Zalando is Europe’s leading online platform for fashion and lifestyle, connecting customers, brands, and partners across 25 markets. We bring head-to-toe fashion to more than 50 million active customers. Our vision is to be the Starting Point for Fashion that is welcoming to everyone. As part of our diverse team, you’ll contribute to a dynamic environment where innovation and customer satisfaction are at the core of everything we do.

Stellenbeschreibung

Join our vibrant Customer Care team in Ravensburg and become the friendly voice of Zalando for our English-speaking customers. This is an exciting opportunity for individuals passionate about customer service, even if you’ve just started your career. We’re looking for enthusiastic problem-solvers who can provide exceptional support and ensure a seamless shopping experience. You will be instrumental in handling inquiries, resolving issues, and building lasting customer relationships, all while working in a supportive, international team environment where your English language skills are your greatest asset.

Hauptverantwortlichkeiten

• Respond promptly and professionally to customer inquiries via phone, email, and chat in English.
• Provide accurate information regarding orders, products, delivery, and returns.
• Resolve customer complaints and issues efficiently and empathetically, escalating when necessary.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Document customer interactions and feedback accurately in our CRM system.
• Collaborate with internal teams (e.g., logistics, product) to resolve complex issues.
• Stay up-to-date with product knowledge, company policies, and e-commerce trends.
• Contribute to a positive team environment and share best practices.

Erforderliche Fähigkeiten

• Fluent in English, both written and spoken (C1/C2 level).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and ability to learn new software quickly.
• Empathy and a genuine desire to help customers.

Bevorzugte Qualifikationen

• Previous experience in a customer service role (internships or volunteer experience count!).
• Familiarity with e-commerce platforms and online retail.
• Experience using CRM software (e.g., Salesforce, Zendesk).

Vorteile & Zusatzleistungen

• Competitive salary and performance bonuses.
• Comprehensive onboarding and ongoing training programs.
• Generous employee discounts on Zalando products.
• Access to a wide range of health and wellness programs.
• Modern office environment in Ravensburg with excellent facilities.
• Opportunities for career growth and professional development.
• Diverse and inclusive international team culture.
• Subsidized public transport ticket.
• Company pension scheme.

Jetzt bewerben