Customer Experience Agent (English) – Start-up

Über das Unternehmen

Bitpanda is a leading European fintech company dedicated to making investing accessible to everyone. Founded in Austria, we are a regulated multi-asset investment platform empowering millions to invest in cryptocurrencies, precious metals, and more. We are a fast-growing, innovative start-up at heart, driven by a passion for technology and a commitment to exceptional customer experience.

Stellenbeschreibung

Join Bitpanda as a Customer Experience Agent (English) in our vibrant Wels office! This is an exciting opportunity to be the voice of our brand, assisting our diverse international customer base with their inquiries, providing solutions, and ensuring a seamless user experience. You will be part of a dynamic, fast-paced start-up environment where your contributions directly impact our customer satisfaction and growth. We are looking for an enthusiastic individual with excellent English communication skills who is eager to learn and grow with us.

Hauptverantwortlichkeiten

• Provide first-class customer support via email, chat, and occasionally phone in English.
• Resolve customer inquiries efficiently and effectively, ranging from technical issues to account management and product information.
• Educate customers on Bitpanda products and services, guiding them through platform features.
• Identify and escalate complex issues to appropriate internal teams for resolution.
• Contribute to the improvement of our knowledge base and customer service processes.
• Maintain a high level of professionalism and empathy in all customer interactions.

Erforderliche Fähigkeiten

• Fluent written and spoken English communication skills.
• Strong problem-solving abilities and keen attention to detail.
• Excellent interpersonal skills and a customer-first mindset.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with standard office software (e.g., Google Suite, Microsoft Office).
• A genuine passion for helping people and delivering outstanding service.

Bevorzugte Qualifikationen

• Previous experience in a customer service, support, or client-facing role is a plus.
• Familiarity with the fintech industry, cryptocurrencies, or online investing platforms.
• Knowledge of additional European languages (e.g., German, French, Spanish) is a bonus.
• Experience with CRM software (e.g., Zendesk, Salesforce) is advantageous.
• A degree or equivalent experience in a related field.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness programs.
• Generous vacation policy to ensure work-life balance.
• Extensive opportunities for professional development and career growth within a rapidly expanding company.
• Access to our exclusive Bitpanda learning platform.
• Modern office located in Wels with complimentary snacks and beverages.
• Regular team events, social gatherings, and company-wide celebrations.
• Employee discounts on Bitpanda products and services.

Jetzt bewerben