Inbound Call Center Agent – Paid Training Provided

Über das Unternehmen

Deutsche Telekom AG is one of the world’s leading integrated telecommunications companies. With a global presence and millions of customers, we are committed to connecting people and businesses through innovative products and exceptional service. We believe in nurturing talent and providing a supportive environment where employees can grow and thrive. Join our team and be part of a company that shapes the future of communication.

Stellenbeschreibung

Are you passionate about helping people and eager to start a career in customer service? Deutsche Telekom AG is looking for enthusiastic and customer-focused individuals to join our team as Inbound Call Center Agents. No prior experience is required – we offer comprehensive paid training to equip you with all the knowledge and skills you need to succeed. As an Inbound Call Center Agent, you will be the first point of contact for our valued customers, providing friendly and efficient support for their inquiries regarding our products and services. This is a fantastic opportunity to kickstart your career with a leading global company, learn valuable skills, and contribute to a positive customer experience.

Hauptverantwortlichkeiten

• Answer incoming calls from customers regarding product inquiries, service issues, and general support.
• Provide accurate and helpful information, resolving customer concerns efficiently and empathetically.
• Document all customer interactions and resolutions accurately in the customer relationship management (CRM) system.
• Identify and escalate complex issues to senior agents or specialized departments when necessary.
• Maintain a high level of customer satisfaction by delivering excellent service.
• Adhere to company policies, procedures, and service level agreements (SLAs).
• Continuously learn about new products, services, and system updates through ongoing training.

Erforderliche Fähigkeiten

• Excellent verbal communication skills in German and English.
• Strong listening skills and a friendly, patient demeanor.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Problem-solving aptitude and a willingness to learn.
• Ability to work effectively in a fast-paced team environment.
• High school diploma or equivalent.

Bevorzugte Qualifikationen

• Previous experience in a customer service role (any industry).
• Proficiency in additional languages (e.g., Turkish, Polish, Russian).
• Familiarity with telecommunications products and services.
• A strong desire to help others and build rapport with customers.

Vorteile & Zusatzleistungen

• Competitive salary with opportunities for performance-based bonuses.
• Comprehensive paid training program designed for new agents.
• Generous vacation and holiday schedule.
• Health and wellness programs.
• Employee discounts on Deutsche Telekom products and services.
• Opportunities for career advancement within a global company.
• Modern and supportive work environment.
• Subsidized public transport ticket (HVV ProfiCard).

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