IT Support Specialist (1st/2nd Level) – English Only Office

Über das Unternehmen

AVL List GmbH is the world’s largest independent company for the development, simulation and testing of all types of powertrain systems (hybrid, combustion engine, fuel cell, electric drive, etc.) and their integration into vehicles. Headquartered in Graz, Austria, AVL has a global presence with numerous research and development centers and is a leader in automotive technology innovation.

Stellenbeschreibung

We are seeking a dedicated and technically proficient IT Support Specialist to join our English-only office environment in Graz. As a 1st/2nd Level Support Specialist, you will be the first point of contact for our employees, providing essential technical assistance and ensuring the smooth operation of our IT infrastructure. This role requires excellent problem-solving skills, a customer-centric approach, and fluent English communication.

Hauptverantwortlichkeiten

• Provide first and second-level technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve user problems via phone, email, chat, or in-person.
• Install, configure, and maintain workstations, laptops, printers, and other IT equipment.
• Manage user accounts, permissions, and access rights within Active Directory and other systems.
• Document all support activities, resolutions, and solutions in the ticketing system.
• Escalate complex issues to senior IT staff or specialized teams when necessary.
• Assist with onboarding and offboarding procedures, including equipment setup and user account management.
• Contribute to the creation and maintenance of IT knowledge base articles and documentation.
• Monitor system performance and proactively identify potential issues.
• Support software deployments and updates across the organization.

Erforderliche Fähigkeiten

• Proficiency in Windows operating systems (Windows 10/11) and Microsoft Office Suite.
• Experience with Active Directory user and group management.
• Basic understanding of network concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with hardware troubleshooting (desktops, laptops, peripherals).
• Experience with ticketing systems and IT service management best practices.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills in English.
• Ability to work independently and as part of a team.

Bevorzugte Qualifikationen

• CompTIA A+ or Network+ certification.
• Experience with remote support tools and technologies.
• Knowledge of ITIL principles.
• Familiarity with enterprise applications such as SAP or PLM systems.
• Prior experience in an international, English-speaking work environment.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental insurance.
• Generous vacation and paid time off.
• Modern office environment with state-of-the-art facilities.
• Opportunities for professional development and continuous learning.
• Company pension scheme.
• Employee discounts and benefits program.
• On-site cafeteria and wellness programs.
• Access to innovative technologies and projects.

Jetzt bewerben