Store Manager – Tourist Area Location

Über das Unternehmen

Swatch Group is a global leader in watchmaking, a prominent manufacturer of finished watches, jewelry, components, and movements. With a diverse portfolio of 18 brands, including Swatch, Omega, Longines, and Tissot, we cater to all market segments. Our stores are often located in prime tourist destinations, offering a unique shopping experience.

Stellenbeschreibung

We are seeking an experienced and dynamic Store Manager to lead our flagship store in the vibrant tourist area of Lugano. This is an exciting opportunity to join a world-renowned brand and play a pivotal role in driving sales, managing store operations, and cultivating an exceptional customer experience for our diverse international clientele. The ideal candidate will be a passionate leader with a proven track record in retail management, particularly within high-footfall tourist environments, and possess a deep understanding of luxury goods or watch retail.

Hauptverantwortlichkeiten

• Oversee all aspects of store operations, including sales, customer service, inventory management, visual merchandising, and compliance.
• Lead, motivate, and develop a high-performing team, fostering a positive and productive work environment.
• Achieve and exceed sales targets and key performance indicators (KPIs) through effective sales strategies and customer engagement.
• Ensure exceptional customer service standards are consistently met for a global customer base.
• Manage store budgets, payroll, and expenses to optimize profitability.
• Implement and maintain brand visual merchandising standards to create an appealing and inviting store environment.
• Oversee inventory control, stock replenishment, and loss prevention measures.
• Conduct regular performance reviews and provide ongoing coaching and training to staff.
• Handle customer inquiries and resolve issues efficiently and professionally.
• Analyze sales data and market trends to identify opportunities for growth.
• Liaise with regional management and headquarters to ensure alignment with company policies and initiatives.

Erforderliche Fähigkeiten

• Minimum of 3-5 years of experience in retail management, preferably in a luxury or tourist-focused environment.
• Proven ability to drive sales and meet targets.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities, fluent in English and Italian (additional languages a strong asset).
• Solid understanding of retail operations, including inventory, merchandising, and loss prevention.
• Proficiency in retail POS systems and Microsoft Office Suite.
• A passion for luxury products, particularly watches or jewelry.

Bevorzugte Qualifikationen

• Bachelor’s degree in Business Administration, Retail Management, or a related field.
• Fluency in German or French.
• Experience working with international clientele.
• Knowledge of local market trends in Lugano's tourist sector.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits.
• Generous employee discounts across Swatch Group brands.
• Opportunities for professional development and career growth within a global organization.
• A dynamic and international work environment in a beautiful location.

Jetzt bewerben