Customer Success Intern (English) – Remote

Über das Unternehmen

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software products for inbound marketing, sales, customer service, and content management. We believe in helping businesses grow better by delivering an integrated platform that helps companies attract, engage, and delight customers. Our mission is to create a world where every business has the tools to grow with a human-centric approach. Join our diverse, global team and be part of a company recognized for its inclusive culture and innovative spirit.

Stellenbeschreibung

Are you passionate about helping customers succeed and thrive in a fast-paced environment? HubSpot is seeking a proactive and enthusiastic Customer Success Intern to join our fully remote team. This internship offers a unique opportunity to gain hands-on experience in customer relationship management, learn industry-leading practices, and contribute directly to customer satisfaction and retention. You will work closely with experienced Customer Success Managers (CSMs) and cross-functional teams, supporting our English-speaking client base. This is a 100% remote position, allowing you to work from anywhere within Germany.

Hauptverantwortlichkeiten

• Assist Customer Success Managers in managing and nurturing client relationships to ensure high levels of satisfaction and retention.
• Help prepare for customer meetings, including creating presentations, reports, and summary documents.
• Conduct research on customer industry trends and challenges to identify opportunities for value creation.
• Support the onboarding process for new customers by coordinating resources and documentation.
• Field basic customer inquiries and escalate complex issues to appropriate team members.
• Contribute to the creation and improvement of customer success resources, such as FAQs, best practice guides, and templates.
• Participate in team meetings and training sessions to deepen understanding of HubSpot products and customer success methodologies.

Erforderliche Fähigkeiten

• Excellent verbal and written communication skills in English (native or near-native proficiency is a must).
• Strong interpersonal skills with a customer-centric mindset.
• Ability to work independently and as part of a remote team.
• Proficiency in Google Workspace or Microsoft Office Suite.
• Eagerness to learn and adapt in a dynamic technology environment.
• Strong organizational skills and attention to detail.

Bevorzugte Qualifikationen

• Currently pursuing or recently completed a degree in Business Administration, Marketing, Communications, or a related field.
• Familiarity with CRM software (e.g., HubSpot, Salesforce).
• Basic understanding of SaaS business models and digital marketing concepts.
• Previous experience in a customer-facing role or internship.

Vorteile & Zusatzleistungen

• Paid internship experience.
• Flexible work schedule and a 100% remote work model.
• Mentorship from experienced Customer Success professionals.
• Access to HubSpot's comprehensive learning and development resources.
• Opportunity to contribute to real-world projects and make a tangible impact.
• Collaborative and inclusive company culture.

Jetzt bewerben