Customer Experience Agent (English) – Start-up

Über das Unternehmen

Bitpanda is a leading European neo-broker with a mission to democratize the world of investing. Founded in 2014, we’ve grown into a multi-asset investment platform with millions of users across Europe, offering a diverse range of cryptocurrencies, stocks, ETFs, and precious metals. We are headquartered in Vienna, Austria, and operate with a strong focus on innovation, user experience, and regulatory compliance. Join our dynamic team and be part of a company that is shaping the future of finance.

Stellenbeschreibung

Are you passionate about helping people and eager to kickstart your career in a fast-paced start-up environment? Bitpanda is looking for a dedicated and enthusiastic English-speaking Customer Experience Agent to join our growing team in Vienna. In this role, you will be the first point of contact for our users, providing exceptional support and guidance across various channels. You’ll play a crucial role in building trust, resolving inquiries, and ensuring our community has a seamless and positive experience with our platform. This is an excellent opportunity for someone who thrives in a collaborative culture, has a strong command of English, and is keen to learn about the fintech industry.

Hauptverantwortlichkeiten

• Provide outstanding customer support via email, chat, and potentially phone in English.
• Effectively resolve customer inquiries, issues, and complaints regarding our products and services.
• Educate users on platform features, investment options, and troubleshooting steps.
• Identify and escalate complex issues to appropriate internal teams.
• Maintain accurate records of customer interactions and transactions.
• Contribute to the continuous improvement of our customer support processes and knowledge base.
• Stay up-to-date with product changes, industry trends, and regulatory requirements.

Erforderliche Fähigkeiten

• Excellent verbal and written communication skills in English (C1/C2 level).
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work effectively in a fast-paced, high-volume environment.
• Proficiency in using CRM software and common office applications.
• Empathy, patience, and a positive attitude.
• Ability to learn new technologies and financial concepts quickly.

Bevorzugte Qualifikationen

• Previous experience in a customer service or support role, especially in a tech or fintech company.
• Familiarity with cryptocurrencies, financial markets, or investment platforms.
• Experience working in a start-up environment.
• Additional language skills (e.g., German, Spanish, French) are a plus.
• Bachelor's degree or equivalent practical experience.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Opportunity to work in a leading, rapidly growing European fintech company.
• Dynamic, international, and inclusive work environment.
• Flexible working hours and a hybrid work model.
• Modern office space in the heart of Vienna with excellent public transport access.
• Learning and development opportunities (e.g., internal training, access to courses).
• Team events and company gatherings.
• Employee stock option plan (VSOP).
• Discounted access to Bitpanda products.

Jetzt bewerben