IT Helpdesk Assistant – International Start-up

Über das Unternehmen

Bitpanda is a leading European fintech company dedicated to democratizing investing. Headquartered in Vienna, Austria, we empower millions of users to invest in digital assets, stocks, ETFs, and precious metals with ease. As a rapidly growing international start-up, we foster an innovative and collaborative environment where every team member contributes to our global success story.

Stellenbeschreibung

We are seeking a proactive and enthusiastic IT Helpdesk Assistant to join our fast-paced international start-up environment in Vienna. This entry-level to mid-level role is crucial for ensuring the smooth operation of our IT infrastructure, providing first-line technical support to our diverse team. You will be the friendly face of IT, resolving daily technical issues, maintaining hardware and software, and contributing to a seamless user experience across our global offices.

Hauptverantwortlichkeiten

• Provide first-line technical support to employees, diagnosing and resolving hardware and software issues.
• Set up and configure new workstations, laptops, and mobile devices for new hires.
• Manage user accounts and access permissions across various systems.
• Assist with network troubleshooting, printer issues, and general connectivity problems.
• Maintain an accurate inventory of IT assets and software licenses.
• Document support procedures, solutions, and frequently asked questions.
• Escalate complex issues to senior IT staff when necessary.

Erforderliche Fähigkeiten

• Basic knowledge of Windows and macOS operating systems.
• Familiarity with common office software (e.g., Microsoft 365, Google Workspace).
• Strong problem-solving and troubleshooting abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Fluent in English (written and spoken).

Bevorzugte Qualifikationen

• Previous experience in a helpdesk or IT support role (internship or entry-level).
• Basic understanding of network concepts (TCP/IP, DNS, DHCP).
• Familiarity with IT service management (ITSM) tools.
• Knowledge of German is a plus.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals).

Vorteile & Zusatzleistungen

• Competitive salary and performance bonuses.
• Comprehensive health insurance.
• Flexible working hours and a hybrid work model.
• Annual budget for professional development and training.
• State-of-the-art office in central Vienna with excellent public transport links.
• Regular team events, social gatherings, and company outings.
• Free access to fitness facilities and wellness programs.
• Subsidized public transport ticket.
• Opportunity to work in a dynamic, international, and rapidly growing industry.

Jetzt bewerben