Customer Success Intern (English) – Remote

Über das Unternehmen

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With AI and advanced automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure, and the experience of all users. We are trusted by the world’s largest companies to help them innovate faster, deliver a flawless user experience, and operate more efficiently. As a global leader in our field, we foster a culture of innovation, continuous learning, and customer-centricity, enabling our teams to make a real impact.

Stellenbeschreibung

Are you a proactive and enthusiastic individual looking to kickstart your career in customer success? Dynatrace is seeking a Customer Success Intern to join our dynamic and globally distributed team. This is a fantastic opportunity to gain hands-on experience in a fast-paced software intelligence company, supporting our Customer Success Managers in delivering exceptional value to our customers. This position is 100% remote, offering flexibility and the chance to collaborate with colleagues from various locations.

Hauptverantwortlichkeiten

• Assist Customer Success Managers (CSMs) with administrative and operational tasks related to customer accounts.
• Help prepare materials for customer meetings, presentations, and workshops.
• Support the customer onboarding process by organizing resources and follow-up activities.
• Gather and organize customer feedback to identify trends and areas for improvement.
• Maintain accurate customer data within our CRM systems.
• Contribute to internal projects aimed at enhancing the overall customer experience.
• Learn and apply best practices in customer success methodologies and product knowledge.
• Participate in team meetings and contribute to a collaborative remote work environment.

Erforderliche Fähigkeiten

• Excellent verbal and written communication skills in English.
• Strong interest in customer success, account management, or the SaaS industry.
• Eagerness to learn and adapt to new technologies and processes.
• Basic proficiency with business software, including CRM systems (e.g., Salesforce) and Microsoft Office Suite/Google Workspace.
• Demonstrated ability to work independently and as part of a remote team.
• Proactive attitude with strong organizational and time management skills.

Bevorzugte Qualifikationen

• Currently enrolled in a Bachelor's or Master's degree program in Business, Marketing, IT, or a related field.
• Previous experience in a customer-facing role (e.g., retail, hospitality, volunteer work) is a plus.
• Familiarity with cloud technologies or software monitoring solutions.
• Ability to speak additional languages.

Vorteile & Zusatzleistungen

• Comprehensive mentorship and professional development opportunities.
• Flexible 100% remote work environment.
• Opportunity to work with a global leader in software intelligence.
• Access to a wide range of learning resources and internal training programs.
• Engaging virtual team activities and events.
• Real-world experience contributing to impactful projects.

Jetzt bewerben